[CFED] Mgr/Snr Mgr, Corporate Filing & Enforcement Dept (2-Year Contract)

At ACRA, we are always on the lookout for high performing individuals who share our aspiration of making Singapore the best place for business. We offer an interesting and challenging work experience in Corporate Regulation and Enforcement. You can look forward to opportunities to (i) collaborate with the business community to design policies and services, (ii) apply your enforcement skills on business entities that are non-compliant with ACRA’s regulations such as annual filing obligations, and (iii) re-engineer processes using data, digital tools and design thinking to promote voluntary compliance in the statutory filings of corporate and financial information of business entities. If you have what it takes, join us and be part of the team to promote a trusted and vibrant environment for businesses in Singapore. Responsibilities • Promote voluntary compliance in the statutory filing of corporate and financial information by business entities in accordance with the Companies Act and other Acts administered by ACRA. Provide clear guidance to the public on compliance requirements to facilitate timely and accurate filing. • Handle enquiries and cases such as representations (appeals) arising from enforcement actions, including conducting compliance checks, extension of time and change of financial year end applications, within the service standards. Monitor service levels and review customer feedback to translate insights into actionable improvements that raise service quality and enhance customer experience. • Develop and execute proactive enforcement strategies and initiatives to enhance compliance. Leverage data, digital tools and design thinking to identify trends, analyse filing patterns, and develop targeted strategies to promote regulatory awareness and deter non-compliance. • Engage with stakeholders through outreach initiatives, including maintaining up-to-date FAQs and website content, to improve voluntary compliance and the efficacy of ACRA's enforcement regime. • Conduct regular reviews of business processes and system changes, including User Acceptance Testing, to streamline work processes and enhance the department's operations. Requirements • Professional qualification in any discipline • Minimum 3 to 4 years’ working experience, preferably in the areas of compliance and enforcement • Strong interpersonal, written and verbal communication skills • Self-driven, adaptable and a good team player with a growth mindset • Advanced skills in Excel are preferred