Emergency Communications Officer - SPF/ POCC

The Police Operations Command Centre (POCC) receives information from various sources, including 999 and non-emergency calls, SMS and other internet applications, to determine an appropriate Police response. As an Emergency Communications Officer, you are to ensure all 999 calls are answered in accordance with service standards. You will be placed under the Management Executive Scheme. Responsibilities The Emergency Communications Officer will be dealing with the members of the public directly. All 999 calls shall be managed in accordance with the relevant SPF Service Drills and Service Doctrine. Information received during the call may reveal an offence or a crime that has been committed and you are required to record all details into a system. Depending on the nature of information received, you are required to perform the initial follow-up which may include notifying your supervising officer, or liaising with the relevant SPF units. You are required to deal with callers from various backgrounds, who may be in a confused, anxious or livid state of mind. You must have strong communication skills, a calm demeanor, ability to engage callers with empathy, and be able to solicit relevant information to determine an appropriate Police response. You are also required to work on shifts. Requirements REQUIREMENTS • At least 3-5 years of working experience, preferably in handling phone calls • Able to work under pressure • Possesses good communication skills • Patience in dealing with stressed callers • Computer skills • Quick thinking • Willing to work shift Short-listed candidate will be notified within two weeks after the closing date for applications.