People Operations & Systems Partner

We are redesigning our HR service delivery to be leaner, smarter, and more efficient. We are seeking a Tech-Minded HR Operations & Systems Specialist to be at the heart of this journey. This is not a traditional HR role. You will be a key player in running our daily HR operations while simultaneously identifying and implementing automation opportunities that will shape the future of our function. Responsibilities HR Operations & Service Delivery (The "BAU") • Drive end-to-end annual HR cycles, including but not limited to performance ratings, bonus administration, and promotion exercises, ensuring timeliness and accuracy. • Oversee core HR processes such as employee onboarding/offboarding, vendor payments, and claims processing. • Act as a key point of contact for HR processes and system queries, providing expert guidance and ensuring a positive employee experience. • Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions Digital Transformation & Process Automation (The "Tech-Minded") • Proactively identify and analyse operational bottlenecks, repetitive tasks, and process gaps that are prime candidates for automation. • Design, build, and deploy automated workflows and solutions using existing GovTech tools (e.g. FormSG, Workday, low-code platforms). • Serve as a system administrator and subject matter expert for our core HR platforms ( Workday), managing user access, ensuring data integrity, and driving system optimization. • Develop and maintain clear system documentation and Standard Operating Procedures (SOPs) for our evolving processes. Data, Analytics & Continuous Improvement • Generate standard and ad-hoc reports to provide actionable insights for HR and business leaders. • Champion a culture of continuous improvement by constantly asking "How can we do this better?" • Partner with stakeholders across HR and the business to understand their needs, gather requirements, and co-create effective solutions. Systems Administration & Management • Manage and maintain multiple HR platforms (including but not limited) to Workday, FormSG, including user access management, role assignments, and license renewals • Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes • Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems Stakeholder Management • Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance • Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support • Drive system adoption and process compliance through effective training, documentation, and change management Requirements We are looking for a unique blend of operational diligence and a builder's mindset. You might be an experienced HR professional with a passion for tech, or a tech-savvy graduate eager to apply your skills to real-world business challenges. • Experience & Education: • Diploma or Bachelor's Degree in Human Resources, Information Systems, or a related discipline. • Minimum of 2-4 years of relevant experience in HR operations, HR systems, or a related field, with a strong focus on HRIS platforms. We are also open to exceptional fresh graduates with a demonstrated passion for technology and process automation. • Proven expertise in managing and optimizing HRIS platforms, in particular, Workday. • Demonstrated track record in implementing HR technology solutions and driving digital transformation in HR functions is highly desirable. • Technical Acumen: • Hands-on experience with or a strong aptitude for learning HRIS platforms (Workday expertise is a significant plus). • Proficiency in Excel is essential; experience with data analysis and visualization is highly desirable. • Curiosity and a willingness to get hands-on with low-code/no-code tools to build solutions. • Mindset: • A Problem-Solver's Mentality: You don't just identify problems; you are driven to solve them. You are naturally curious, analytical, and meticulous. • A Builder's Passion: You enjoy creating solutions, improving processes, and seeing your work have a direct impact on efficiency and user experience. • Resilience & Adaptability: You thrive in a dynamic environment, can handle ambiguity, and are comfortable learning new technologies and processes quickly. • Technical Skills • Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities • Hands-on experience in workflow design, system configuration, and process automation. • Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems. • Soft Skills • Highly analytical with excellent problem-solving abilities and meticulous attention to detail. • Strong communication and stakeholder management skills, both written and verbal. • Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment. • Collaboration: Strong communication and stakeholder management skills, with the ability to explain technical concepts to a non-technical audience. • Experience in a fast-paced, tech-driven environment.