Manager, ComLink Operations Branch (SSP/SD)

The Social Support Group (SSP) implements programmes and initiatives to support lower-income and vulnerable families so that they achieve stability, self-reliance and social mobility over time. Within the SSP, the ComLink Operations Branch works with Social Service Offices (SSOs) island-wide to steer and strengthen the social service ecosystem to deliver comprehensive, convenient and coordinated support for lower-income and vulnerable families. Responsibilities You will lead on understanding the needs of lower-income and vulnerable families and cultivating strong partnerships with community stakeholders, including businesses and donors, to co-create and deliver programmes and initiatives to plug those needs. Your key responsibilities include: • Identifying underserved or emerging needs in the community through data and research • Strategising and building partnerships with community stakeholders with a focus on volunteers, businesses and donors to mobilise them to plug needs and build trust for MSF’s work • Cultivating and recognising community stakeholders for their partnership through impact measurement and regular engagement and appreciation events • Managing and reviewing operational guidelines and data systems to support best practices and centralised tracking across SSOs Requirements • Tertiary qualifications preferably in Social Sciences • At least 2 years of relevant working experience in the social service sector or relating to stakeholder engagement and impact measurement • Strong interpersonal and communication skills to steer partnership across diverse internal (e.g. SSOs, other public agencies) and external stakeholders • Proactive team player with a passion for serving lower-income and vulnerable families