Manager (HR Experience)

You will be part of a team that provides integrated employee essential services and centralised MINDEF corporate services across various MINDEF offices. You will manage the delivery of employee Human Resource (HR) services and lead service improvement projects with a digitalisation focus to enhance HR administrative services for staff across multiple locations. Responsibilities - Manage the delivery of integrated employee HR services, including comprehensive onboarding processes across different MINDEF office locations - Lead and implement service improvement projects with a strong focus on digitalisation to enhance HR administrative services - Manage processes and system workflows to optimise service delivery efficiency - Drive service journey designs to improve business Key Performance Indicators (KPIs) such as case resolution times and customer satisfaction scores Challenge(s) - Managing complex service delivery across multiple MINDEF office locations while maintaining consistent service quality and standards - Balancing digitalisation initiatives with existing operational requirements - Ensuring smooth transitions during system implementations Requirements - Education in Human Resource, Business Administration, or a related discipline - At least 3 years of relevant work experience in a service-related field, with demonstrated experience in HR operations or service delivery is preferred - Experience in project management is advantageous - Strong service orientation with a keen interest in innovation and digitalisation - Excellent interpersonal and communication skills (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.