Manager (Systems Development)

You will own and drive digital products in the Service Delivery domain across the full product lifecycle, bringing both product thinking and hands-on user experience (UX) capability to serve citizens and employees. Responsibilities - Define and prioritise product features based on user needs, business requirements, and policy constraints - Lead hands-on UX research activities including user interviews, contextual inquiry, and usability testing - Translate research insights into journey maps, wireframes, and prototypes, iterating based on testing and feedback - Define and track UX and product health metrics to guide post-launch product decisions - Work across various stakeholders and vendors to align requirements and drive service delivery - Communicate product decisions clearly to both technical and non-technical audiences Challenge(s) - Continuously identifying and reframing the right problems to solve, while keeping pace with evolving user needs and maintaining delivery momentum - Balancing long-term product thinking with near-term project pressures, and navigating policy, security, and procurement constraints while upholding user-centred design principles - Influencing and managing a wide, complex stakeholder landscape Requirements - Education in any discipline - Backgrounds in Information Technology, Human-Computer Interaction, or Design would be advantageous - Prior experience working within cross-functional teams and/or with product owners or managers of digital products - Hands-on experience in UX research and design, including user interviews, usability testing, journey mapping, and prototyping - Familiarity with tools such as Figma or equivalent - Strong communication and stakeholder management skills - Ability to translate user research and business requirements into clear product decisions across a complex, multi-stakeholder environment (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.