Senior Manager (Service & Digital Transformation – Product Manager), FLG/OPT

The goal of Family Life Group (FLG) is to nurture a family-friendly society by strengthening family resilience through all stages of life, and to support families to overcome early risks and challenges to family relationships. The Operations Planning & Transformation (OPT) Division is responsible for developing the overall operational plans to strengthen and support families through all stages of life. It also oversees transformation, data and digitalisation, capability development and engagement strategies for FLG. Responsibilities You will be part of the Service & Digital Transformation team responsible for driving product management and ops-tech strategy across the suite of family services and programmes in FLG and across Public Service. As the Product Manager, you will work with the existing product team to drive the development and improvement of two products: the Families for Life Portal (FFL Portal) and the Families@LifeSG product. This role will involve collaborating with internal divisions, government agencies and vendors. Areas of focus include: • Lead discovery efforts, including user research and service journey mapping, to define and drive the product vision and roadmap for both products • Engage internal and external stakeholders to align on problem definition and translate insights into potential features to be developed • Prioritise features, groom product backlogs and resources based on impact, feasibility, and strategic importance • Manage cross-functional teams, including developers, designers, and stakeholders • Work closely with engineering team to translate prioritised requirements into actionable technical specification for development and implementation. • Facilitate effective communication and collaboration across MSF divisions and other government agencies • Ensure alignment of team efforts with overall product strategy • Track overall progress to ensure alignment to outcome metrics Requirements • At least 5 years of experience in product management, digital transformation • Strong understanding of user-centric product design and research, and agile methodologies • Strong project management skills and able to manage multiple priorities under tight timelines • Strong communication and stakeholder management skills; able to establish good collaborative working relationships with internal and external stakeholders • Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes. • Strong problem-solving skills. Ability to consider all facets in implementation – business value, user impact, technology readiness and risks • Experience in management of IT vendors and projects will be an advantage Work location is in Bishan. Only shortlisted candidates will be notified within 4 weeks from the closing date of this position.