Senior Assistant Director, SSP/RSL

The Social Support (SSP) Group oversees the operations planning and delivery of social services for low-income and vulnerable groups. The Residential Support & Licensing Division (RSL) Division oversees the licensing and management of MSF residential services and support for rough sleepers, destitute persons and vulnerable persons in the community. Responsibilities You will lead and guide a team of officers in the regulation and licensing of social residential homes and shelters, ensuring that service standards are upheld and residents' safety, security and well-being are protected. This role contributes to MSF's mission by maintaining a robust and consistent regulatory framework that preserves the dignity of vulnerable groups, including children and young persons, destitutes and persons with disabilities, while enabling service providers to deliver quality care. You will be working with the team on the following: • Plan and manage resources within the team to ensure inspections and investigations are completed on time and regulatory outcomes are achieved. • Develop and maintain a risk-tiering framework to prioritise regulatory attention on homes with higher vulnerability profiles • Make informed decisions based on analysis of patterns, trends, and potential issues in licence applications. • Examine different sources of information to manage potential risks/harms; and exceptions where special approval is needed. • Develop innovative ways, including use of AI to improve existing processes and address complex stakeholders’ and Homes’ requests and needs. • Reconcile different opinions and approaches to maintain constructive partnerships with the Homes, volunteers and stakeholders (including other MSF divisions). • Lead enforcement actions and escalation processes where homes are found to be in serious breach of licensing conditions • Represent the operations division in cross-divisional policy reviews to ensure regulatory feasibility is considered upstream Requirements • Minimally bachelor’s degree in any field, with an advantage in social sciences (e.g. social work, psychology, sociology, behavioural sciences) • Social work practice or some experience in case management is advantageous • Minimum 5 years of supervisory experience, with at least 2 years in a compliance, regulatory or enforcement-related role • Demonstrated ability to interpret and apply regulatory frameworks, and to exercise sound judgement in ambiguous or sensitive situations • Experience engaging with social service agencies is advantageous • Good organisational abilities and engagement/ communication skills (written and verbal) are essential skills • Strong operations background and familiarity with licensing regimes, inspection methodologies or audit processes would be a strong advantage • Nurturing and collaborative to be able to work with a diverse group of stakeholders • High degree of integrity and consistency in decision-making, particularly when regulatory outcomes may be contested by stakeholders • Able to hold firm on regulatory standards while maintaining constructive and respectful relationship with homes and service providers