Manager/Senior Manager (Service Integration), RSM/SMI

You will be part of a dynamic team that seeks to improve the lives of lower-income households by redesigning service delivery to better meet their needs. ComLink+ is an example of a new approach that integrates service delivery for lower-income households and improves their access to multiple services. In developing and implementing these approaches, we seek to better position these households to achieve stability, self-reliance, and social mobility. Responsibilities You will be involved in the following areas of work: • Identify pain points that lower-income households face when accessing government support and community resources in domains such as early childhood, education, and healthcare. This could be through both quantitative and qualitative analysis • Design approaches to address pain points faced by lower-income households, in consultation with other agencies and community partners • Conduct research on global best practices in service delivery • Evaluate outcomes Requirements • Strong communication and writing skills • Strong analytical disposition and skills • Strong sense of initiative and purpose • Strong interpersonal, collaboration, and stakeholder management skills • Creativity and resourcefulness in identifying opportunities to make improvements and in developing solutions • Familiarity with operational environments • Project management skills • Able to work on different projects concurrently • Familiarity with or experience with data analytics will be an added advantage