Senior Executive, Registry & Court Operations (FJC) - 1-year contract

A career in SG Courts will enable you to help us achieve the Judiciary’s vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary. We welcome you to join our team as: SENIOR EXECUTIVE, REGISTRY & COURT OPERATIONS FAMILY JUSTICE COURTS (1-YEAR CONTRACT) The successful candidate will provide support to the registry and court operations within the Family Protection and Support Division of the Family Justice Courts (FJC). Responsibilities The key responsibilities / duties for this position are: • Deliver frontline operational support for Registry and Court Operations, which include explaining filing requirements and documents needed for applications. • Handle court users’ enquiries and process applications over the counter. • Process high-volume online applications efficiently and effectively within timelines. • Liaise with internal stakeholders to provide support services for court users. • Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders. • Conduct physical delivery and explain official court documents to parties in Singapore; track, monitor, and verify service status in adherence to timeline. • Participate in projects to improve existing workflows and update of SOPs. • Coordinate and collaborate with multi-disciplinary experts from strategic partners and external agencies such as MSF and SPF in the holistic management of cases. Requirements • At least 3 years of relevant working experience • Excellent customer service experience with members of the public and external stakeholders • Able to perform field duties outside FJC premises, which involves travelling around Singapore using public or own transport (reimbursable) • Strong communication skills (verbal and written) • Able to perform under pressure, both independently as well as in a team • Self-motivated and able to think on one’s feet • Proficient in the use of IT systems and related applications The successful candidate will undergo a structured training programme before assuming full duties. Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.