Business Analyst, Content & Standards Division

This role sits within the Media Policy & Content (MPC) Group. MPC ensures that media content policies and regulations are updated and remain relevant amid changing media consumption patterns and advances in digital technology to reflect societal values, maintain social cohesion, and uphold public interest. This role is pegged at the Manager level, within the Content & Standards Division. Responsibilities • Collaborate with Stakeholders: Engage with management, end-users, and technical teams to gather, analyse, and document detailed business requirements for AI solutions. • Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals. • Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using AI tools. • Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure configurations meet business requirements and maintain high-quality standards. • Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams. • Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of AI solutions. • Drive Strategic Value: Work proactively to identify areas where AI can add value to the division goals, driving efficiency and innovation. Requirements • Background in Business Administration, Information Technology, or a related field. • 5 years of experience as a Business Analyst or similar role. • Knowledge of Agile and Scrum methodologies. • Proficiency in requirements gathering, process mapping, and creating user stories. • Hands-on experience with report creation and dashboard design in Salesforce. • Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences. • Analytical mindset with a focus on problem-solving and process improvement.