Senior Manager - Leave Unit (Masterplanning Team), FLG/SVC

At Family Life Group (FLG), our mission is to build strong and resilient families, and support them through all stages of life towards the vision of making Singapore a great place for families. The Services Division administers Government services and schemes that enable and encourage family formation. The Leave Unit administers the Government-Paid Leave Schemes (GPLS), which support parents in having and raising children. The Leave Unit oversees the end-to-end delivery of GPLS, including reimbursement processing for employers and self-employed persons, while ensuring consistent and accurate implementation. Responsibilities Do you have the passion to support Singaporeans in starting and raising families? As an Ops-Policy officer in the Masterplanning Team, you will drive the end-to-end design and implementation of Government-Paid Leave Schemes (GPLS). You will operate at the intersection of policy, legislation, operations, and system design to translate policy intent into implementable, system-ready solutions. You will play a central role in shaping how national policies are operationalised, ensuring they are not only sound in intent, but also workable in practice and resilient in execution. Key Responsibilities 1. Ops-Policy • Lead ops-policy reviews on complex workstreams, including the design and refinement of Government-Paid Leave schemes. • Collaborate closely with policy and legislative stakeholders to support Marriage & Parenthood initiatives, including working with the Attorney-General’s Chambers (AGC) and Legal Unit where legislative amendments (e.g. CDCA) are required. • Balance policy objectives with operational realities, situating issues within broader Ministry and Whole-of-Government priorities. • Engage key stakeholders (e.g. MOM, Tripartite Partners and Companies) to ensure effective implementation. • Develop clear policy positions and recommendations, synthesising technical detail and trade-offs into coherent courses of action. 2. Masterplanning • Serve as the “nerve centre” for the Leave Unit, ensuring coherence across policy intent, operations, systems, and end-to-end processes. • Drive alignment between policy design and system/operational implementation to enable scalable and sustainable delivery. • Embed governance considerations, including compliance and misuse prevention, into scheme and workflow design. • Analyse operational data and ground feedback to identify systemic issues and drive upstream improvements. 3. Performance Monitoring & Analytics • Lead the development and management of performance tracking frameworks (e.g. OKRs). • Define key metrics and monitor progress against strategic objectives. • Deliver regular insights and analysis to support decision-making, accountability, and continuous improvement. Requirements • Strong policy analysis skills, with the ability to translate legislation into implementable operational frameworks • Experience in process design and service improvement • Data analysis capabilities to assess implementation effectiveness and identify trends • Strong stakeholder management skills, including working with policy, legal, and operational stakeholders • Excellent written and verbal communication skills • Initiative and drive to identify and implement improvements • Adaptability in a dynamic policy and operational environment • At least 5 years of relevant experience in ops-policy and/or service delivery is preferred Work location is in Bishan. Only shortlisted candidates will be notified within 4 weeks from the closing date of this position.