Asst Manager/Manager/Senior Manager, Levy Admin (Collections & Ops Tech), WPD

The job holder is responsible for operationalizing levy criteria, guidelines and regulatory processes to achieve policy and service objectives. Responsibilities • To plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of levy-related policies and support schemes to meet policy objectives, e.g. do requirements gathering, system testing • Conduct in-depth data analysis to review and recommend enhancements to policies, operational processes and customer communications for improved efficiency and service delivery • Identify process gaps through data analysis, propose system enhancements to streamline operations and improve overall efficiency and work with stakeholders and vendors to implement system enhancements • To assess levy-related appeals effectively, including drafting submissions to management, and provide expert advisory on levy matters • To manage complex/difficult cases escalated by frontline officers and guide junior officers on the appropriate handling of enquiries/requests • To perform ad-hoc duties as assigned by Supervisors such as managing dashboards and supervising junior officers on the payment reconciliation for unreconciled payments • To design, maintain, and optimise dashboards for performance monitoring and decision-making Requirements • Strong analytical skills with the ability to collect, organize and analyse large datasets to inform decision-making and identify process improvements • Good problem-solving skills with a data-driven approach to tackling complex issues and identifying system enhancement opportunities • Keen eye for process optimisation and ability to translate data insights into actionable system or process enhancements • Strong communication skills to present data findings and process improvement recommendations clearly to both technical and non-technical stakeholders • Proficiency or experience in data extraction (SQL) and visualisation tools (Tableau, PowerBI) is preferred • Ability to work independently and proactively, with a customer-focused mindset. Be meticulous and resourceful; and able to handle multiple portfolios such as performing ops work, policy or process reviews, and project management • Candidates with no prior working experience are welcome to apply PWDs are welcome to apply