Assistant Director/Senior Assistant Director (HR Digital Transformation)

We are seeking a forward-thinking professional to shape the future of HR across the MND Family through digital transformation. As part of MND’s HR Data & Digital Transformation Team, you will harness technology, automation and AI to redesign HR services, simplify processes, improve productivity and enhance employee experience. Working closely with HR teams across MND and our agencies, you will lead the redesign of HR processes and the development and implementation of scalable digital solutions, while strengthening digital capabilities across the MND Family HR community. Responsibilities Your key responsibilities include: 1. Lead HR service redesign and process transformation • Lead end-to-end reviews of HR service journeys and workflows across the MND Family to identify pain points, inefficiencies, duplication and opportunities for simplification. • Apply design thinking, human-centred design and business process re-engineering principles to redesign HR processes and improve service delivery. • Identify opportunities to streamline and harmonise common HR processes across the MND Family of agencies while taking into consideration differing operational needs. 2. Develop and implement digital, automation and AI-enabled solutions • Identify, assess and prioritise opportunities to digitalise and automate HR processes based on business impact, feasibility and user needs. • Translate HR needs into clear business requirements, solution designs and implementation plans. • Partner HR and IT teams to design, test and implement practical solutions using appropriate technologies, including Whole-of-Government low-code and no-code tools, workflow automation tools and AI. • Monitor solution performance and user feedback, and continuously improve and scale successful solutions. 3. Drive MND Family-wide HR digital transformation • Partner HR teams in our agencies to adapt and implement common MND Family digitalisation approaches within their respective agencies. • Facilitate cross-agency collaboration to identify common requirements, develop reusable solutions and minimise duplication of effort. • Develop common digitalisation standards, implementation playbooks and good practices for adoption across the MND Family. • Align stakeholders with differing business needs, address implementation challenges and drive transformation outcomes. 4. Build digital capabilities and drive adoption • Lead change management, stakeholder engagement, user testing, training and adoption efforts for digital solutions across MND Family HR teams. • Develop practical resources and capability-building initiatives to strengthen HR officers’ competencies in process redesign, automation, digital tools and responsible AI adoption. • Establish platforms and communities of practice for HR teams to exchange knowledge, share solutions and learn from implementation experiences. Requirements We are looking for an individual with a strong combination of business transformation experience, digital aptitude and stakeholder management capabilities, who can translate HR challenges into practical technology-enabled solutions. Key requirements • Relevant experience in digital transformation, business process redesign, service design, product development, process automation or technology-enabled business improvement, preferably within HR or another corporate function. • Strong analytical and problem-solving skills, with the ability to critically review existing processes, identify root causes and develop practical solutions. • Good understanding of digital technologies and automation approaches, with the ability to translate business requirements into workable digital solutions. • Ability to use platforms such as Microsoft Power Platform, robotic process automation tools to build and development digital solutions. Familiarity with Whole-of-Government tools such as FormSG and Plumber would be advantageous. • Strong project management and stakeholder engagement skills, with the ability to coordinate cross-functional initiatives and manage differing organisational priorities. • Ability to work independently, engage senior stakeholders and influence change across teams and agencies. • Strong communication and facilitation skills, with the ability to explain technical concepts in user-friendly terms and drive consensus. The level of appointment will be commensurate with the successful candidate’s qualifications and experience.