Product Designer / Service Designer, DGB Traineeship [GRIT@Gov]

The Digital Government for Business (DGB) Division at the Ministry of Energy, Trade and Industry is reimagining how Government serves businesses digitally. Our multidisciplinary team works to simplify compliance, improve coordination, and build services that businesses trust and value. We're seeking bold thinkers and passionate collaborators to help transform public service for businesses - come shape the future with us. BizSG is our whole-of-government effort to give businesses a single, intuitive way to find, apply for and manage Government services. We are looking for a Product Designer to shape its direction and work with agencies, designers and engineers to ship things businesses use. Join our METI-DGB Team for hands-on work that will enable the Singapore Government to partner businesses at the “speed of innovation”, improve Government-to-Business experience, and reduce the cost-to-serve. Responsibilities • Lead the design of BizSG experiences across web, mobile and other channels, from discovery and concept through to polished, buildable designs. • Conduct user research with businesses and agency officers, such as interviews, usability testing, surveys and contextual inquiry, and turn findings into clear design directions. • Develop Service Blueprints, journey maps and process flows that connect the front-stage experience with back-stage agency workflows, policies and systems. • Work closely with Product Managers and Software Engineers in an Agile environment, shaping requirements, prototyping solutions and supporting delivery through to launch. • Facilitate cross-agency workshops and engagements to simplify licence workflows, streamline application forms and align stakeholders on better ways of working. • Review and improve content clarity, information architecture and discoverability, and explore alternative communication formats where they help users. • Contribute to and maintain the design system, patterns and design standards to keep experiences consistent and accessible. • Measure the impact of design changes using usability metrics, analytics and user feedback, and iterate. Requirements Join us if you are excited about improving public service delivery and passionate about helping businesses thrive through better Government services. We welcome people with an interest in developing a career in public service, digital transformation and/or application development. We are looking for: • Designers with a growth mindset, who work well in diverse teams and are comfortable navigating ambiguity. • Passionate advocates of user-centred design, with a strong grounding in research and the ability to translate findings into actionable design decisions. • Clear communicators who can present design thinking and rationale credibly to technical, policy and senior audiences. • Systems thinkers who can see how a single screen connects to the wider service, policy and operational context. • Independent thinkers with initiative, who are self-directed but not siloed, and collaborative but not dependent. Must have’s • Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines. • Work experience (internships included) in Public Service, registering and running business startups, business process re-engineering (e.g. management consulting), software and product design. Bonus experience (Preferred) • Experience in product design, UX design or service design, with a portfolio demonstrating end-to-end work from research to delivery. • Proficiency in design and prototyping tools such as Figma. • Experience working in Agile teams alongside product managers and engineers. • Experience in product design, UX design or service design, with a portfolio demonstrating end-to-end work from research to delivery. • Proficiency in design and prototyping tools such as Figma. • Experience working in Agile teams alongside product managers and engineers. Traineeship duration: 6 months to 1 year.