Licensing And Dips Officer - SPF/ Traffic Police (TP)

The Singapore Police Force (SPF) plays a critical role in keeping Singapore safe and secure with our mission to prevent, deter and detect crime. As a Licensing and DIPS Officer in the Traffic Police, you play an important role in ensuring the smooth operation of services which include the issuance, validity check, renewal and replacement of qualified Singapore driving licences, as well as managing transactions related to driver suspension under the Driver Improvement Points System (DIPS) and revocation/ disqualification of driving licences ordered by the Courts. If you are service-oriented and take pride in ensuring compliance with the Road Traffic Act and related regulations, we welcome you to be part of our team at Traffic Police. You will be placed under the Management Executive Scheme Responsibilities You will report to the Supervisor (Licensing & DIPS) and Head (Testing & Licensing) and be responsible for: • Managing frontline customer service points at Traffic Police Headquarters • Processing licensing transactions and ensuring prompt record updates • Administering suspension and revocation of driving licences • Administering Court disqualification of driving licences • Processing renewal of driving licences for motorists in prescribed age group • Processing reports of motorists who are diagnosed to be medically unfit to drive • Acting as a subject matter expert for licensing policies and regulations under the Road Traffic Act • Verifying and certifying invoices and billing matters relating to licensing operations and associated administrative services. • Leveraging RPA (Robotic Process Automation) capabilities to streamline and automate routine administrative processes, enhancing operational efficiency in data management and transaction processing Requirements We are looking for a proactive and dynamic individual to be part of our Licensing team. REQUIREMENTS • Prior knowledge and work experience in a service or operational environment (advantage) • Good interpersonal and communication skills • Ability to communicate clearly and effectively in verbal and written form • Basic IT knowledge and familiarity with Microsoft software applications • Service-oriented mindset • Ability to adapt and work in a fast-paced environment • Proactive team player • Willingness to embrace changes from digitalisation of processes • Open to rotation of duties at frontline and backend support services Short-listed candidates will be notified within two weeks after the closing date for applications.