Manager, SkillsFuture Enterprise Credit (IMD) [Temp - 1 Year]

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD drives effective grant management to contribute towards the development of a responsive and high-quality CET ecosystem. Responsibilities Reporting to the team lead, the incumbent is required to support the team in the administration and day-to-day operations of the SkillsFuture Enterprise Credit (SFEC). Responsibilities: • Quality Assurance of Outsourced Service Partner o Perform quality checks on the outsourced service partner, including sampling checks to ensure the service provider adheres to Standard Operating Procedures (SOPs) and complies with processing and policy requirements. • Appeals Handling and Stakeholder Coordination o Handle appeals that require investigation, coordinating with relevant internal and external stakeholders to ensure timely and fair resolution. • System Enhancement Support o Assist in implementing enhancements to the systems used for credit disbursement and recovery. • SOP Review and Work Instructions o Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions to ensure operational processes remain current, accurate and aligned with policy requirements. • Stakeholder Engagement o Support stakeholder engagement activities with training providers and other partners to facilitate effective communication and maintain productive working relationships. • Data Extraction, Collation and Reporting o Assist with data extraction, collation, and basic analysis to support reporting and operational needs, contributing to evidence-based decision-making within the division. • Ad Hoc Duties o Support divisional and organisational projects, initiatives, and other assigned tasks as required, demonstrating adaptability and a collaborative mindset. Requirements • Possess the required competencies to execute the job duties proficiently. • Up to 5 years of relevant work experience in grants, operations or system development. • Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage. • Good analytical and problem-solving skills. • Good verbal and written communication skills, including stakeholder management and presentation skills. • Ability to work independently, within a team, and across teams with good interpersonal skills and adaptability to a fast-paced work environment. • Proficient in word processing, spreadsheet, and presentation applications. Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.