Senior Manager (Investigation Officer), FLG/IGS

Family Life Group (FLG), under the Ministry of Social and Family Development (MSF) strengthens and supports families through their different life stages. Our work spans policies, programmes, and public education efforts, all in service of making Singapore the best place for family life. The Inter-Generational Support Division (IGS) sits within FLG and focuses on three areas: encouraging pre-planning through the Lasting Power of Attorney (LPA); protecting the dignity and interests of vulnerable persons who lack mental capacity under the Mental Capacity Act; and supporting the resolution of maintenance disputes between parents and their children through the Tribunal for the Maintenance of Parents (TMP). Responsibilities As an Investigation Officer in the IGS Investigation and Litigation Unit, you will play a critical role in safeguarding vulnerable persons who may lack mental capacity. You will investigate allegations of abuse, neglect, financial exploitation, and misuse of authority involving LPA Donees and court-appointed Deputies under the Mental Capacity Act (MCA). Your investigations will support enforcement and legal decisions that protect vulnerable persons and maintain public confidence in Singapore's mental capacity framework. You will: • Conduct end-to-end investigations into alleged abuse and misconduct by LPA Donees and court-appointed Deputies, from case assessment and evidence gathering to the preparation of investigation findings and recommendations. • Interview whistleblowers, vulnerable persons (where appropriate), witnesses, and subjects of investigation, exercising professionalism, empathy, and sound judgement. • Gather, review, analyse, and document financial, social, medical, and other evidential materials while maintaining proper evidence management and investigative standards. • Identify investigation risks, assess safeguarding concerns, and recommend appropriate intervention, enforcement, or legal actions • Work closely with the IGS Litigation team in cases involving court applications, including the revocation of LPAs and deputyship orders. • Partner with MSF's Investigation Branch and other government agencies on investigations and enforcement actions relating to offences under the MCA. • Contribute to the enhancement of investigation methodologies, SOPs, case management systems, and risk assessment frameworks, including the adoption of digital and data-driven solutions • Analyse investigation trends and emerging risks to strengthen operational policies, controls, and preventive measures. Requirements • Relevant education in any discipline • Experience in investigations, audit, compliance, enforcement, regulatory work, financial crime, fraud risk management, casework, social service, or related fields will be an advantage. • Strong analytical and critical thinking skills, with the ability to assess complex information, evaluate evidence objectively, and exercise sound judgement in reaching investigation findings and recommendations. • Ability to plan and conduct investigations, including gathering, assessing, and documenting evidence from multiple sources in accordance with established procedures and legal requirements. • Strong written and verbal communication skills, with the ability to conduct interviews, engage case parties professionally, and prepare clear, concise, and well-reasoned investigation reports • Ability to analyse records and documents, identify inconsistencies, gaps and risks, and apply relevant legislation, policies, and procedures to investigative work. • Ability to manage sensitive interactions with diverse stakeholders, including uncooperative or difficult parties, while maintaining professionalism, empathy, and impartiality. • Ability to work independently, prioritise competing demands, and deliver quality outcomes within timelines. • Strong interpersonal and stakeholder management skills, with the ability to build effective working relationships with internal and external partners. • Proficient in leveraging digital, data and AI tools to enhance productivity, strengthen analysis, enhance case management, and drive continuous improvement. • Commitment to continuous learning and professional development, including keeping abreast of developments in investigation practices, legislation, technology, and AIenabled tools. The work location is in Bishan. You will be notified whether you have been shortlisted within 4 weeks from the closing date of this job posting.