Senior Manager/Manager, Early Intervention Service Management, ECDA/CD

The Early Childhood Development Agency (ECDA) serves as a regulatory and developmental authority for the early childhood sector in Singapore, overseeing key aspects of children’s development below the age of 7, across both kindergartens and childcare centres. ECDA’s mission is to ensure that every child has access to affordable and quality early childhood care and education. The Child Development (CD) division in ECDA spearheads a wide range of initiatives to support the development of young children with developmental needs and young children from low-income families, to ensure that they have a good start. The Early Intervention Service Management team within the division oversees the service planning and delivery, operator management, funding agreements and contracting, and performance management of ECDA-funded programmes for children with developmental needs and/or from low-income families. Responsibilities You will play a key role in planning, managing and improving ECDA-funded programmes and services for children with developmental needs and/or low-income families. You will independently lead key programmes, workstreams and improvement initiatives, from identifying and framing issues to developing recommendations and driving implementation. You will work closely with service providers and partners to ensure that services are accessible, delivered effectively and responsive to the needs of children and families. You will lead the management of service providers across the programme lifecycle, including operator appointment and re-appointment, funding agreements, performance monitoring, and exit and transition planning. You will engage operators regularly to address implementation issues and follow up on programme, funding and reporting requirements. You will monitor programme and service performance and outcomes, and analyse programme and operational data to identify service gaps, implementation issues and opportunities to refine and improve programme delivery. You will be expected to independently assess issues, develop recommendations and translate these improvements into programme and service delivery. You will lead service planning and improvement initiatives, including exploring different ways to organise and deliver services, managing cross-programme projects, and working with external vendors where services are procured. You will also identify and drive improvements in systems and processes that support programme administration and service delivery. You will work with service providers, SG Enable and other government and sector partners to resolve service delivery and implementation issues, coordinate referrals and service transitions, and develop practical recommendations where existing policies or processes may not adequately address emerging or complex situations. You may also lead new initiatives or workstreams where the operating model has yet to be established, including developing the approach, engaging relevant stakeholders and translating broad objectives into implementation. Requirements • Minimally a Bachelor’s degree, with relevant experience experience in programme or service delivery, operations, project management or stakeholder management. • Demonstrated ability to independently lead substantial programmes, projects or workstreams from conceptualisation through to implementation. • Good communication and interpersonal skills, with the ability to work effectively with different stakeholders. • Strong analytical and problem-solving skills, with the ability to analyse information and develop well-reasoned, practical recommendations. • Strong execution skills, with the ability to manage multiple workstreams, anticipate issues and follow through on implementation with limited supervision. • Takes initiative, is resourceful and comfortable working through ambiguity. • Able to work independently and as part of a team in a fast-paced environment.