(SSP/OP) Senior Manager/Assistant Director (Family Support)

The Social Support Group (SSP) oversees all operational policy, planning and delivery of social services for low-income and vulnerable families. The Operations Planning Division (OP) develops the operations policy for ComCare schemes and MSF-funded social services for lower-income or vulnerable individuals and families. The Operations Planning 3 (OP3) Branch oversees the operational policy and service management of 50 Family Service Centres (FSCs) and Youth GO! Programme (YGP) that are run by Social Service Agencies. The FSCs serve vulnerable individuals and families with social and emotional issues and are designated as Child Protection Case Management agencies, while the YGP serves at-risk youth to help them be meaningfully engaged in their studies/work, stay crime-free, develop problem-solving skills and be resilient individuals. It takes guidance from and works closely with policy counterparts on initiatives such as ComLink+, the Review of the Family Services Landscape, and the Review of the Youth Services Landscape. Responsibilities The Senior Manager/ Assistant Director will report to the Senior Assistant Director working on operational policy for Family Service Centres (FSCs) and Youth GO! Programme (YGP). Responsibilities: • Review Key Performance Indicators and Service Standards Requirements for FSCs and YGP in consultation with relevant divisions • Contextualise, develop and review operational guidelines for new and existing schemes including under ComLink+ to ensure effective service delivery by FSCs • Develop, maintain and review referral protocols between FSCs and other agencies, to support FSC clients’ needs • Plan the transition process for FSCs and YGPs to transit to quality-based selection processes for MSF to competitively assess and appoint SSAs based on their proposal to improve clients’ outcomes • Work with internal and external stakeholders to support broader policy reviews, as well as execution of service policies • Supervise at least 1 staff who is working on a subset of the above matters Requirements - 3 – 5 years’ work experience in policy or operational policy; experience in the social service sector would be advantageous - Strong writing, analytical, problem solving and communication skills - Able to collaborate effectively with internal and external stakeholders - Self-motivated team player with strong project management skills - Adaptability to change