Executive, Levy Administration, WPD

At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The job holder is responsible for processing levy-related transactions and appeals effectively and efficiently, resolving escalated customer enquiries in a timely manner, reviewing existing levy administration processes and SOPs; and performing system enhancement testing. Responsibilities • To process levy related transactions/cases according to approved criteria/guidelines • To handle and resolve escalated customer enquiries within service standards • To review existing levy administration processes and SOPs • To participate in and perform system enhancement testing Requirements • Possess good customer service and communication (written and spoken) skills • Possess good analytical, creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be proactive in problem solving and adaptable in dealing with different situations and handling multiple portfolios/tasks • Be able to handle difficult customers, work independently, adapt to fast and complex changes; and handle multiple tasks/portfolios *PWDs are welcome to apply